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4 badges

Kathryn Woolf

Head of Customer Experience

Made Open Service Design from Made Open on Vimeo.

Kathryn Woolf

Made Open team
Living Well Warrington

Living Well Warrington

Devon Connect

Devon Connect

Talent Timebanking

Talent Timebanking

Future Towns Innovation Hub

Future Towns Innovation Hub

15 connections
Made Open

About

Head of Customer Experience

Hi, I’m Kathryn.

I lead marketing and customer experience at Made Open.

With a background in service design and user research, I’m passionate about human-centred design and its power to tackle social challenges and create positive change.

At Made Open, I help organisations shape their community engagement strategies and measure impact. I work closely with our team to ensure our platform and services align with customer needs - keeping the voice of end users at the heart of every decision is central to our product development roadmap.

I also oversee our marketing strategy, making sure our mission is communicated clearly and consistently across all channels.

Beyond Made Open, I’m a Design Expert for the Design Council, supporting businesses in adopting a user-centred design approach.

Outside of work, I love exploring the natural beauty of Cornwall - whether walking, taking photographs or spending quality time with my family.

Life is best when we’re together :-)

Hi, I’m Kathryn. I lead marketing and customer experience at Made Open. With a background in service design and user research, I’m passionate about human-centred design and its power to tackle social challenges and create positive change. At Made Open, I help organisations shape their community engagement strategies and measure impact. I work closely with our team to ensure our platform and services align with customer needs - keeping the voice of end users at the heart of every...

Badges

This member is on the Living Well Warrington team.

Awarded 01st December 2020

This member is on the Devon Connect team.

Awarded 06th January 2026

This member is on the Talent Timebanking team.

Awarded 06th January 2026

This member is on the Future Towns Innovation Hub team.

Awarded 06th January 2026

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Interests
Cornwall Link Devon Connect Future Towns Innovation Hub Living Well Warrington Talent Timebanking
 

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